Job Title : Global Technical Support Engineer
Company Name: Viasat
Job Details: 1) Global Technical Support Engineer | Viasat
5-6 minutes
About the job
About Us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What You’ll Do
As a Global Technical Support Engineer, you’ll be monitoring and maintaining terminals, firmware and networks for Inmarsat’s Partners and end customers, sometimes as part of a Managed Service offering. If there are any issues relating to the ‘Service Offering’, such as configuration, upgrades, throughput, you’ll be the first person our Partners and end customers will come to. Tasks can include installing and configuring systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as customers cannot afford to be without safety communications for more than the minimum time taken to repair or replace, your technical support is vital to the ongoing operation of vessels, aircraft or land based terminals and the lives of those relying on these services.
The day-to-day
Working with customers to identify and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way
You will be involved in resolving any GX service system or hardware issue raised by our channel, NOC or other internal parties
You will assist in solving GX end-to-end spectrum issues on the over-the-air interface and issues on the hub side, related to line cards, protocol processors, and Cisco routers.
Collaborate with the GX development team to validate software releases and patches and ensure the safe implementation of network configuration changes on the live network.
You will collaborate closely with the training academy to transfer knowledge on GX fixing processes, network tools, and valuable network/system experience you acquire.
Working with applications and Certified Applications Providers, you are aware of the risks that cyber activity can cause through corporate policy and procedures
Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers and colleagues can try to fix problems themselves
Working with field engineers who conduct site visits if a problem is more serious
Testing and fixing faulty equipment
What You’ll Need
Qualified to at least CCNA level or have equivalent knowledge and capabilities. You will be confident in your own knowledge/abilities and able to take strategic risks when needed
Educated to degree level or equivalent in communications/network engineering
IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector
Mobile communications technologies such as Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS
Wireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment
CCNP qualification
Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative
Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met
Proactive in maintaining and growing deep technical awareness along with solid commercial knowledge. You are a fantastic communicator and you are keen to share your ideas
Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base
What Will Help You On The Job
Working knowledge of VSAT
Good understanding of core Inmarsat Products & Services and their capabilities
Experience in working on a shift pattern
Knowledge of a foreign language
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. |
Country: United States
