Job Title : DIO – Housing Estate Officer
Company Name: Defence Infrastructure Organisation (DIO)
Job Details: DIO – Housing Estate Officer | Defence Infrastructure Organisation (DIO)
16-21 minutes
About the job
Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.
Office based at Blandford Camp. Travel to other areas will be required Allenby Barracks Bovington, Hamworthy Barracks Poole, McMullen Barracks Marchwood
Job Summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolio, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
This is an exciting opportunity to join the Defence Infrastructure Organisation (DIO) which is a business unit within the MoD. In the UK, DIO Accommodation are responsible for maintaining Service Families Accommodation (SFA) under the Future Defence Infrastructure Services (FDIS) contract which was launched on 1 April 2022. FDIS incorporates three key principles of Excellent Performance from Suppliers and DIO, Empathetic handling of Customer and Families and Improved Customer Communications.
FDIS Accommodation contract includes working with Industry Partners:
Pinnacle manage the National Accommodation Management Services (NAMS) contract which is the single point of contact for requests from families living in SFA.
VIVO Defence Services manage the Regional Accommodation Maintenance Services (RAMS) contracts responsible for maintaining homes, including statutory and mandatory checks and preparation of Service Families homes.
Wherever our families are located, we work together as one team and one community, placing Service Families at the centre of everything we do.
The Housing Estate Officer role is multifaceted and necessitates tasks carried out at both the desktop and on MoD Estates. The successful candidate will be a motivated, self-starter who is able to manage and prioritise workloads according to contract deliverables and risk-based analysis and to establish relationships with a wide range of stakeholders.
This position is advertised at 37 hours per week.
Job Description
This role provides an opportunity to develop leadership skills whilst working collaboratively and engaging with DIO colleagues, Industry Partners, Stakeholders and Service Families to deliver the Future Defence Infrastructure Service Programme and ‘Families First’ approach.
The Housing Estate Officer will require an ability to address FDIS contract matters to deliver successful outcomes.
Demonstrate a personal dedication to the DIO Guiding Principles and ‘Safety First’ value.
Complete monthly assurance inspections independently and together with Industry Partners to provide a better insight into performance measures and quality issues.
Assist with management of Billable and VOID Preparation Works.
Complete property inspections to determine condition and inspection of building works.
Support with the resolution of area level Stage 2 Complaints to promote positive outcomes.
Assist Industry Partners and work together with supply chain partners to resolve difficulties.
Conduct monthly patch management by visiting Housing Estates to review condition, report Health and Safety issues and subsequent repairs.
Hold the contractor to account to ensure the provision of grounds maintenance is being completed to meet output spec.
Hold the contractor to account to deliver Statutory & Mandatory Compliance to support PPM/inspections.
Support the Housing Estate Manager with ad hoc business management tasks.
Attend Area and Region management meetings.
This role provides an opportunity to develop leadership skills whilst working collaboratively and engaging with DIO colleagues, Industry Partners, Stakeholders and Service Families to deliver the Future Defence Infrastructure Service Programme and ‘Families First’ approach.
The Housing Estate Officer will require an ability to address FDIS contract matters to deliver successful outcomes.
Demonstrate a personal dedication to the DIO Guiding Principles and ‘Safety First’ value.
Complete monthly assurance inspections independently and together with Industry Partners to provide a better insight into performance measures and quality issues.
Assist with management of Billable and VOID Preparation Works.
Complete property inspections to determine condition and inspection of building works.
Support with the resolution of area level Stage 2 Complaints to promote positive outcomes.
Assist Industry Partners and work together with supply chain partners to resolve difficulties.
Conduct monthly patch management by visiting Housing Estates to review condition, report Health and Safety issues and subsequent repairs.
Hold the contractor to account to ensure the provision of grounds maintenance is being completed to meet output spec.
Hold the contractor to account to deliver Statutory & Mandatory Compliance to support PPM/inspections.
Support the Housing Estate Manager with ad hoc business management tasks.
Attend Area and Region management meetings.
Person specification
A good working knowledge of Microsoft Applications is highly desirable.
This role requires you to travel to any Housing Estates within the Areas of Responsibility using a government provided vehicle. Due to the wide geographic locations a full driving licence is essential.
Strong interpersonal skills to build relationships that promote collaboration between a range of stakeholders that support continual improvement.
Forward thinking, ability to see the bigger picture with an awareness of sustainability concepts, able to produce novel ideas that contribute to the ‘lived experience’.
An awareness of contract compliance principles that drive performance results.
Determination to change and improve especially when difficult situations arise using knowledge and judgement to problem solve.
Adaptability to manage changing priorities and tight deadlines.
Behaviours
We’ll assess you against these behaviours during the selection process:
Working Together
Managing a Quality Service
Delivering at Pace
Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
Working Together
Managing a Quality Service
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97
We offer a generous total package to our employees which includes the following:
An environment with flexible working options
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The King’s birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced parental and adoption leave
Employee Assistance Programme to support your well-being
Please see Benefits link for more info: Civilian Discover My Benefits (mod.gov.uk)
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Candidates will be required to provide CV details to include job history, qualification detail and previous skills and experience.
Candidate will be required to provide a statement of suitability. (500 Word count)
At sift, you will be assessed against your CV, statement of suitability and the following Success Profiles Behaviours:
Working Together
Managing a Quality Service
When choosing your Behaviours example, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting your ideas of others or those generated by technology, could result in your application being rejected.
At interview, you will be assessed against the following:
Seeing the Big Picture
Working Together
Delivering at Pace
Managing a Quality Service
Sifting is provisionally scheduled for 27th February.
Interviews will be on MS Teams video link and provisionally scheduled for week commencing 10th March. (depending on volume of applications) A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates but these are subject to change around business needs. |
Country: United Kingdom
