Job Title : Defence Business Services – DBS – REGIONAL WELFARE MANAGER VWS NI

Company Name: UK Ministry of Defence

Job Details:  1) Defence Business Services – DBS – REGIONAL WELFARE MANAGER VWS NI | UK Ministry of Defence
19-24 minutes
About the job
Veterans Welfare Service NI

DBS Armed Forces & Veterans Services

Holywood

BFPO 806

Job Summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Our Vision – To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Come and join the DBS community today!

Job Description

General. The Regional Welfare Services Manager (RWM) is a hugely enjoyable and rewarding role – responsible for providing, managing and overseeing the delivery of progressive, holistic and high-quality veterans’ welfare service operations in NI and the Republic of Ireland (RoI). This includes supporting all tri-Service Armed Forces Service Leavers, Veterans & their Families. The RWM also deputises for OIC VWS NI where necessary and works to raise awareness of VWS NI; engage with MoD, Other Government Departments (OGDs), OVA NI, Defence Business Services (DBS) and Third Sector organisations; represent VWS NI in key DBS, Statutory and Third Sector meetings; support the delivery of the Armed Forces Covenant in NI and build/enhance relationships in what is a nuanced, devolved setting. The RWM will also maintain an in-depth understanding of the NI & ROI ‘operating environments’ and support key respite related activities in support of Ulster Defence Regiment and the Royal Irish Regiment (Home Service) Veteran and Family Groups (who served during Op BANNER).

Specifics. As the RWM (HEO) VWS NI, you will be responsible for:

Overseeing and managing E2E delivery of welfare support operations (from point of request to case resolution) to tri-Service veterans, their dependants and serving personnel undergoing transition. The veterans’ community includes all UDR and R IRISH Home Service Family Groups, comprising widow(er)s, bereaved families and disabled ex-soldiers
Management of all VWS NI Welfare Managers and the Centre Manager/Business Support Officer, in accordance with MoD and Civil Service policies
Assisting with the recruitment, induction and development of newly recruited VWS NI Welfare staff
Development of positive working relationships at the appropriate level – and regular engagement with DBS (Armed Forces and Veterans Services) and with Statutory and Third Sector Organisations (including Veterans’ Champions, the Office of Veterans Affairs NI, the Veterans’ Commissioner/Team, VAPCs, Third Sector Organisations/Charities, Local Authorities, Health and Social Care services and Devolved Government Departments)
Regular engagement with DBS (AFVS) in support of Veterans Services and One Service One Team One Way (OSOTOW) processes and procedures whilst also factoring in NI and RoI nuances to the design and development of new processes and initiatives to ensure they are landed appropriately and deliver the right effect.
Day to day Casework Management/Oversight – and engagement (as appropriate) – with providers of MoD (VWS NI) Medical Contracts for psychological, psychiatric and physiotherapy provision/interventions – including regular engagement with the VWS NI Medical Services Manager (Contracts Lead)
Appropriate and positive promotion/outreach of VWS NI across NI, RoI and across AFVS more widely
Assist with other tasks in support of VWS NI outputs as required

General. The Regional Welfare Services Manager (RWM) is a hugely enjoyable and rewarding role – responsible for providing, managing and overseeing the delivery of progressive, holistic and high-quality veterans’ welfare service operations in NI and the Republic of Ireland (RoI). This includes supporting all tri-Service Armed Forces Service Leavers, Veterans & their Families. The RWM also deputises for OIC VWS NI where necessary and works to raise awareness of VWS NI; engage with MoD, Other Government Departments (OGDs), OVA NI, Defence Business Services (DBS) and Third Sector organisations; represent VWS NI in key DBS, Statutory and Third Sector meetings; support the delivery of the Armed Forces Covenant in NI and build/enhance relationships in what is a nuanced, devolved setting. The RWM will also maintain an in-depth understanding of the NI & ROI ‘operating environments’ and support key respite related activities in support of Ulster Defence Regiment and the Royal Irish Regiment (Home Service) Veteran and Family Groups (who served during Op BANNER).

Specifics. As the RWM (HEO) VWS NI, you will be responsible for:

Overseeing and managing E2E delivery of welfare support operations (from point of request to case resolution) to tri-Service veterans, their dependants and serving personnel undergoing transition. The veterans’ community includes all UDR and R IRISH Home Service Family Groups, comprising widow(er)s, bereaved families and disabled ex-soldiers
Management of all VWS NI Welfare Managers and the Centre Manager/Business Support Officer, in accordance with MoD and Civil Service policies
Assisting with the recruitment, induction and development of newly recruited VWS NI Welfare staff
Development of positive working relationships at the appropriate level – and regular engagement with DBS (Armed Forces and Veterans Services) and with Statutory and Third Sector Organisations (including Veterans’ Champions, the Office of Veterans Affairs NI, the Veterans’ Commissioner/Team, VAPCs, Third Sector Organisations/Charities, Local Authorities, Health and Social Care services and Devolved Government Departments)
Regular engagement with DBS (AFVS) in support of Veterans Services and One Service One Team One Way (OSOTOW) processes and procedures whilst also factoring in NI and RoI nuances to the design and development of new processes and initiatives to ensure they are landed appropriately and deliver the right effect.
Day to day Casework Management/Oversight – and engagement (as appropriate) – with providers of MoD (VWS NI) Medical Contracts for psychological, psychiatric and physiotherapy provision/interventions – including regular engagement with the VWS NI Medical Services Manager (Contracts Lead)
Appropriate and positive promotion/outreach of VWS NI across NI, RoI and across AFVS more widely
Assist with other tasks in support of VWS NI outputs as required

Person specification

The RWM will require a Full UK Driving License in order to undertake tasks associated with the role, including a variety of veteran-focused outreach activities, key stakeholder meetings and engagement with VWS NI Welfare Managers in the 4 Field Teams located across NI.

In addition to having a strong service delivery background, the RWM must also have a high level of competence and confidence in IT skills, including all Microsoft Office applications and using Shared Drives.

Licences

A Full UK Driving License is required in order to carry out key tasks/outputs directly associated to the role

Behaviours

We’ll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service
Communicating and Influencing
Delivering at Pace
Changing and Improving
Working Together

We only ask for evidence of these behaviours on your application form:

Leadership
Managing a Quality Service

Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

An environment with flexible working options Monday-Friday
25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign’s birthday
Hybrid working where role permits
An opportunity to be considered for Reward and Recognition – £250-£5000 per year
Family-friendly policies including – parental leave and adoption leave
Learning and development tailored to your role
Professional and personal development of skills
A culture encouraging inclusion and diversity
Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
Special paid leave to volunteer up to 6 days per year
A Civil Service pension with an average employer contribution of 28.97%
NI Stress and Strain Leave (5 days annually)

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours

This position is advertised at 37 hours per week.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements:

Primary: Behaviour – Managing a Quality Service

Secondary: Behaviour – Leadership

At application stage you will be assessed against the following:

Behaviours:

Managing a Quality Service
Leadership

Experience:

CV
Personal Statement Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.

Behaviours:

At interview you will be assessed against the following:

Communicating and Influencing
Delivering at Pace
Changing and Improving
Working Together

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

1 – Behaviour – Leadership

2 – Behaviour – Managing a Quality Service

3 – Behaviour – Communicating and Influencing

4 – Behaviour – Delivering at Pace

5 – Behaviour – Changing and Improving

6 – Behaviour – Working Together

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Below Order Or Priority:

1 – Behaviour – Leadership

2 – Behaviour – Managing a Quality Service

3 – Behaviour – Communicating and Influencing

4 – Career – Qualification Details

5 – Behaviour – Delivering at Pace

6 – Behaviour – Working Together

7 – Behaviour – Changing and Improving

8 – Career – Personal Statement

9 – Career – Job History

10 – Career – Previous Skills

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place from: early March.

Interviews are currently taking place Face to Face and will be conducted from: mid March.

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached –

DBS Candidate Information Guide – Working for Defence Business Services – GOV.UK (www.gov.uk)

UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Northern Ireland

For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce.

For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

Name : Paul Burns
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact [email protected] in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ |

Country: United States