Lumen® Solutions for Contact Center – Talkdesk provides your business the tools you need to intelligently unlock the promise and potential of a great customer experience. Leverage our expertise as a technology partner to migrate to a solution that meets your business needs.
Worldcard® Voice Calling Card gives your team a single toll-free access number to place long-distance calls from both domestic and international locations. Keep conversations going with partners and customers while managing costs with flexible rates and billing options.
Lumen® Solutions for Contact Center – Genesys Cloud delivers enhanced customer experiences while providing you the flexibility to manage your business more effectively through scalable technology. Cultivate a contact center that fits the unique needs of your company and your customers.
Lumen® Enablement Services for UC&C is a service suite and one‑stop shop for all your UC&C needs. We offer adoption, managed UC&C cloud and professional services as well as SIP connected audio and customer premises consulting—all expertly managed on the Lumen Platform.
Run your business efficiently without the hassle and costs of equipment upgrades. The Lumen Customer Premises Equipment (CPE) portfolio includes flexible, top‑tier equipment, software and contact center solutions for your data, voice, cloud, mobile and security requirements, plus management and support services fit for your business needs.
Lumen® Solutions for Webex creates personalized, intelligent and inclusive experiences for your business by allowing collaboration from virtually any location. Access data quickly and securely on the Lumen network and help improve response times. Scale enterprise communications with a full suite of collaboration products and managed services to support integration and operations.
Drive personalized, cost-effective customer support with a powerful, cloud-based solution that includes smart tools like Interactive Voice Response, Network Queuing, Network Recording and Storage, Prosodica Analytica and Voice Clarity Measurement and Enhancement.
With Lumen® Next‑Generation 9‑1‑1, you can seamlessly move emergency communications to the cloud without investing in new hardware and keep your legacy systems intact during the switch. The exclusive dashboard makes it easy to view system performance metrics in near real time.
Whether you deploy standard telephone services, a unified voice and data communications system, or a hybrid solution, we’ll help you find the right mix of capabilities for your business.
Centrex Management System (CMS) is a web-based portal that allows larger Centrex customers to manage their own Centrex services and requests via a secure graphical user interface (GUI) — including system adds, moves, changes, feature activation, access levels and dial tone swaps.
Unlock a deeper understanding behind the billing data in your telecommunications expenses with Lumen Billmate. Now you can intelligently track your telecom costs and usage, automate billing and export transaction data for a more detailed business analysis.
Lumen® Voice Complete® is a comprehensive, global solution that enables you to use cloud‑ready SIP services and APIs to maximize performance, enhance reliability and simplify management without having to replace TDM technology. Awarded the 2023 Frost & Sullivan Competitive Strategy Leadership Award for North American VoIP and SIP Trunking.
Lumen® Cloud Communications Specialty Lines eases the transition from traditional POTS lines to a fully managed digital solution for your safety systems. Customer premises equipment and installation is included, with backup, multi‑carrier cellular connectivity for always‑on visibility.
